Refund policy

60-Night Risk-Free Trial

We want you to live with what you bought before you decide. Not one night, sixty nights. That is enough time to set a pillow to your height, break a cover in, or find out whether your dog has taken to their bed.

If it is not right, we will take care of you. No restocking fees, no hassle, no guilt. We would rather you have the right one than keep the wrong one.

Here is how it works.

How to start a return

Email us at jacob@circadianrest.com or use our contact page. Tell us what you would like to return and we will send you a prepaid return label. That is it. You do not need to explain yourself, but if you want to tell us what did not work, that feedback helps us make better products.

We will respond within 1 business day.

Before you return a pillow, try setting the height

Every Circadian pillow arrives full, about a third more than most people keep, because it is easier to take some out than to wish you had more. If the pillow feels too high or too firm, open the side zipper and take some of the material out before giving up on it. Most people remove about a handful. A small change makes more difference than you would expect.

If you have tried that and it is still not right, no problem. That is what the 60-night trial is for.

Before you return a dog bed, give it a fortnight

Dogs are slow about new furniture and quick about a bed they like. Put it where they already sleep rather than where you would like them to, and give it a couple of weeks before you read anything into it. If the bed is the wrong size, write to us and we will swap it rather than refund it, which is usually what people want.

How to pack a return

Give it a quick once-over for hair or dust, slip it back into its bag if you kept one, and use the original box if you still have it. Any clean dry box works. A pillow your head has been on and a bed your dog has slept on are both fine to send back; that is what a sleep trial means.

Two things before it goes. If the cover has picked up any marks, unzip it, tip the material into a bag, machine wash the cover cold and tumble dry low, then put the material back in. And the material inside never goes in the water. Washing mats wool and breaks latex down, and hulls that get wet are finished.

Refund details

Your refund goes back to your original payment method within 3 to 5 business days of your return reaching our New Jersey workshop. If we tell you not to bother sending it back, which we sometimes do, the same window runs from the day we confirm it.

Depending on your bank, it may take an additional 5 to 10 business days for the refund to appear on your statement. If more than 14 business days pass after we have confirmed your refund and you still do not see it, contact us and we will help you track it down.

Shipping costs on your original order are non-refundable, but since we offer free shipping within the contiguous United States, this is a moot point. We provide the return label.

What is covered

The 60-night trial covers everything we sew to order. All six pillows in any size and firmness, meaning the Organic Cotton, Organic Wool, Buckwheat, Buckwool Hybrid, Wild-Harvested Kapok and Tree-Tapped Latex. The Body Pillow. Both duvets. The Dog Bed in either fill and any size, along with its Waterproof Dog Bed Cover. And the bedding range: the Organic Cotton Duvet Cover, Sheet Set, Fitted Sheet, Flat Sheet, Pillowcases and Body Pillow Case.

The Waterproof Organic Cotton Pillow Protector, the Buckwheat Hull Refills and the four pillow fill refills can be returned within 60 days if unused and in original packaging. Once a bag of material has been opened we cannot put it back into stock.

Damaged or defective items

If your order arrives damaged or defective, email us right away at jacob@circadianrest.com with a photo. We will send a replacement immediately at no cost, and you will not need to return the damaged item first.

Exchanges

If you would like to swap for a different type, size, fill or firmness, email us. We will help you figure out the best option and coordinate the exchange. If there is a price difference, we will adjust accordingly.

A note on chargebacks

We know this section is unusual for a return policy, but we want to be upfront. If you are unhappy with your purchase for any reason, please contact us first. We will always make it right: refund, exchange, whatever you need. Filing a chargeback through your bank instead of contacting us directly creates fees and complications for both sides that are completely unnecessary when we are happy to resolve things quickly ourselves.

We are a small business. We answer every email personally. We are here to help.

How to reach us

Email: jacob@circadianrest.com
Contact page: circadianrest.com/pages/contact-us
Response time: Within 1 business day (usually faster)