Refund policy

60-Night Sleep Trial

We want you to live with what you bought before you decide. Not one night, sixty nights. That is enough time to set a pillow to your height, break a cover in, or find out whether your dog has taken to their bed.

If it is not right, we will take care of you. There is no restocking fee, and you never have to explain yourself. We would rather you have the right one than keep the wrong one.

Holiday gifts, 2026. Gift orders placed November 1 to December 24, 2026 start their 60 nights on December 25, 2026. The trial waits for Christmas Day instead of the delivery day, so the person who opens it gets all 60 nights. Tick "This is a gift" in the cart before you check out. For these orders, the last night of the trial is February 22, 2027.

Here is how it works.

How to start a return

Email us at jacob@circadianrest.com or use our contact page, and tell us what you would like to return. We will set up the return with you. If you want to tell us what did not work, that feedback helps us make better products.

Before you return a pillow, try setting the height

Every Circadian pillow arrives full, with more fill than most people keep, so you can shape it to your own neck. If it feels too high or too firm, open the zipper on the short end and take a little out, then sleep on it a few nights. With wool, lift one layer off the outside of the stack, at the crease if it is joined. A small change makes more difference than you would expect.

If you have tried that and it is still not right, that is what the 60-night trial is for.

Before you return a dog bed, give it a fortnight

Dogs are slow about new furniture and quick about a bed they like. Put it where they already sleep rather than where you would like them to, and give it a couple of weeks before you read anything into it. If the bed is the wrong size, write to us and we will swap it rather than refund it, which is usually what people want.

How to pack a return

Give it a quick once-over for hair or dust, slip it back into its bag if you kept one, and use the original box if you still have it. Any clean, dry box works. A pillow your head has been on and a bed your dog has slept on are both fine to send back; that is what a sleep trial means.

Two things before it goes. If the cover has picked up any marks, unzip it, tip the fill into a bag, machine wash the cover cold and let it air dry, then put the fill back in. The fill itself never goes in the water. Washing mats wool and breaks latex down, and hulls that get wet are finished.

Refund details

Your refund goes back to your original payment method once your return reaches our New Jersey workshop. If we tell you there is no need to send it back, which we sometimes do, the refund goes through once we confirm it.

Depending on your bank, it may take another 5 to 10 business days to appear on your statement. If you still do not see it after that, contact us and we will help you track it down.

Shipping on your original order is free, so there is nothing to refund there.

What is covered

The 60-night trial covers everything we sew to order: all six pillows in any size (Organic Cotton, Organic Wool, Buckwheat, Buckwool Hybrid, Wild-Harvested Kapok and Tree-Tapped Latex), the Body Pillow, both comforters, the Dog Bed in either fill and any size with its Waterproof Dog Bed Cover, and the bedding range: the Organic Cotton Duvet Cover, Sheet Set, Fitted Sheet, Flat Sheet, Pillowcases and Body Pillow Case.

The Waterproof Organic Cotton Pillow Protector, the Waterproof Organic Cotton Duvet Cover, the Buckwheat Hull Refills and the four pillow fill refills can be returned within 60 days if unused and in their original packaging. An opened bag cannot be returned.

Damaged or defective items

If your order arrives damaged or defective, email us at jacob@circadianrest.com with a photo. We will send a replacement at no cost, and you will not need to return the damaged item first.

Exchanges

If you would like a different pillow or size, email us. We will help you choose the right one and set it up. If there is a price difference, we will adjust it.

A note on chargebacks

We know this section is unusual for a return policy, but we want to be upfront. If you are unhappy with your purchase for any reason, please contact us first. We will always make it right. Filing a chargeback with your bank instead creates fees and paperwork for both sides, when we are glad to sort it out ourselves.

We are a small business, and every email is answered personally.

How to reach us

Email: jacob@circadianrest.com
Contact page: circadianrest.com/pages/contact-us