Frequently Asked Questions
The questions we hear most. If you're stuck on something not here, email us and we'll answer the same day.
The 60-night trial
How does the trial work?
You order a pillow. Sleep on it for at least a week. If it's not right, email us within 60 nights of delivery and we'll start a return. Pillows are usually picked up by a carrier from your house or you drop them at a UPS/FedEx location with a label we send. Refunds go back to your original payment method within 3 to 5 business days of your pillow reaching our New Jersey workshop. There is no restocking fee.
How should I pack it for the return?
Give the pillow a quick once-over for hair or dust, slip it back into its bag if you kept one, and use the original box if you still have it. Any clean dry box works.
Two things worth doing before it goes. If the cover has picked up any marks, unzip it, tip the fill into a bag, machine wash the cover cold on a gentle cycle with a mild detergent, reshape it damp and let it air dry, then put the fill back in. And whatever you do, the fill itself never goes in the water. Washing mats wool and breaks latex down, and neither comes back from it. A pillow that arrives clean can have its material recovered; one that has been washed through cannot.
If you took fill out while you were adjusting it, put that back in the pillow too. Our workshop needs it at full weight to put the material back to use.
What happens to my returned pillow?
It cannot be resold because it's been used in a bed, so it's recycled or composted depending on the fill. Cotton, wool, and kapok go to a textile recycler in the region. Buckwheat hulls go to a local farm as bedding for animals or as compostable material. Latex goes to a specialty recycler that handles natural rubber.
Do I have to send the pillow back to get a refund?
Usually yes, and we make it easy. We send the label, and the carrier can collect from your house. There are situations where shipping a pillow back across the country does not make sense for either of us. If you think yours is one of them, say so when you write and we'll work out the best route together.
Sizing, firmness, and fit
What size should I order?
Most people sleep on the Standard (20" by 26"). Queen is wider for combination sleepers who shift a lot. King fits king-sized pillowcases. Travel is for backpacks and overnight bags. Body is for between-knee support or pregnancy. If you don't know, Standard is the safe pick.
How firm is the pillow?
It depends on the fill, and you can adjust every one of them. Every Circadian pillow arrives with about 30 percent more fill than most people keep. You open the zipper, remove fill until the height feels right, and put the removed fill in a bag in case you want to add it back later. So firmness isn't a fixed number; you set it. The product page for each pillow has a Find Your Loft guide that walks through it.
How do I know which fill is right for me?
The two-minute quiz asks five questions and gives you a recommendation. If you'd rather skim, the Six Fills page lays out what each option is made of and who it suits.
Materials and certifications
What does GOTS Certified Organic mean for a pillow?
The Global Organic Textile Standard audits the entire supply chain, from the farm through the finished product. Two Circadian pillows are GOTS Certified Organic end to end: the Organic Cotton Pillow and the Organic Wool Pillow. Our workshop is GOTS-certified under license GOTS-10229, renewed on an on-site audit every year. Full details on the Certifications page.
What type of latex do you use?
Slow-pour Dunlop. The sap comes out of Hevea brasiliensis rubber trees on FSC certified plantations in Sri Lanka, gets whipped to fold air in, then poured slowly into a mold and baked until the open-cell structure sets. Dunlop is firm and supportive, and it lasts longer because there are no flash-freeze or vacuum-expand steps that can degrade the cell structure over time. The finished latex carries OEKO-TEX Standard 100 at Class 1, the strictest tier in the program (the same threshold used for products designed for direct contact with infants and babies).
What is OEKO-TEX Standard 100 Class 1?
OEKO-TEX Standard 100 is a finished-material safety test for over 100 harmful substances, including PFAS, formaldehyde, heavy metals, pesticide residue, and phthalates. The program has four tiers (Class 1 through Class 4). Class 1 is the strictest tier and is tested to the same safety threshold as products designed for direct skin contact with infants and babies. The Tree-Tapped Latex Pillow's finished latex is certified at Class 1. Most natural latex pillows that carry Standard 100 sit at Class 2 or Class 3 instead.
What does FSC certification mean for the latex pillow?
FSC is the Forest Stewardship Council standard for responsible forestry. On the Tree-Tapped Latex Pillow it applies to the rubber-tree source: the Hevea brasiliensis plantations in Sri Lanka are FSC certified, which means the tapping happens under independently verified responsible-forestry standards. Most natural latex pillows can claim OEKO-TEX Standard 100 on the finished latex but cannot claim FSC on the upstream supply chain.
Are any of the pillows vegan?
The Wild-Harvested Kapok Pillow, the Organic Cotton Pillow, the Buckwheat Pillow, and the Tree-Tapped Latex Pillow are vegan. The Organic Wool Pillow and the Buckwool Hybrid contain wool, which is an animal fiber. If vegan is a hard requirement, kapok is the closest match for the down-like feel some wool-curious shoppers are after.
What if I have allergies or chemical sensitivities?
If you have chemical sensitivities or react to synthetic finishes, the Wild-Harvested Kapok has the shortest supply chain and the least processing of any pillow in the collection. If you have a dust mite allergy, lanolin keeps dust mites out, and wool holds the air around your head too dry for them to settle in. Both come from the fiber itself, so there is nothing applied that can wash off. Latex allergy: pick anything except the latex pillow.
Care and lifespan
How long will a pillow last?
Cotton: 2 to 4 years, and longer with a fill refill. Wool: 3 to 5 years. Kapok: 2 to 4 years, and it holds its height as long as you fluff it daily. Buckwheat: 3 to 5 years, then you refresh the hulls and keep the pillow. Buckwool: 3 to 5 years on the wool side, and the buckwheat side refreshes the same way. Latex: up to a decade.
Can I wash it?
The cover, yes. Unzip, remove the fill, machine wash the cover cold on a gentle cycle with a mild detergent, then reshape it damp and air dry it. The fills themselves should not go in a washing machine. Wool, cotton, and kapok can be spot cleaned and aired in dry sunshine. Buckwheat hulls can be sun-aired in a single layer to refresh them. Latex pieces should not be wet; if they get damp, set them in open air to dry. A pillow protector keeps the cover clean longer and we recommend one.
Shipping and the buy two, save 15% offer
How long does shipping take?
Most orders arrive in 4 to 7 days. International orders take longer because of customs, and checkout gives you the window for your address.
What does shipping cost?
Nothing inside the contiguous US, with no minimum. Alaska, Hawaii, Puerto Rico, Guam and the other US territories are $25. International is a flat rate: $39 to Canada, $69 to Europe, and $69 to Asia-Pacific, the Middle East and Latin America. Checkout shows your exact rate in your local currency once you enter your address. Bulk buckwheat hulls, the 5 lb through 100 lb bags, ship inside the United States only.
How does the "buy two, save 15%" offer work?
Add any two of our pillows or duvets to your cart and 15 percent comes off at checkout automatically. The two items don't have to be the same. Pillow plus pillow, pillow plus duvet, or duvet plus duvet all qualify. The discount applies whether you buy for yourself, for a partner, for a guest room, or as a gift.
Can I send it as a gift?
Yes. Order to the recipient's address and include a gift note at checkout. We don't include prices on packing slips. If they decide it's not right for them, the 60-night trial is theirs to use; they email us, we handle it.
Anything else?
Email us directly and we'll write back the same day. Real humans, founder included.