Shipping policy

Every Circadian pillow is made after you order it. Your order goes to our New Jersey workshop, where the cotton or wool or hulls get weighed out by hand and the pillow is finished for you. The windows below cover those build days, so the date you see is the real one, workshop to doorstep.

Most orders leave the workshop within seven business days.

Pillows and bedding (orders of 1 to 5 items) leave the workshop in 4 to 7 business days. Larger handmade pieces (duvets, toppers, and body pillows) take 7 to 12. Carrier transit adds 2 to 5 business days on top, depending on how far you live from New Jersey. Shipping is free on every US order.

You see your arrival window before you pay.

Checkout shows the arrival window for your address, covering the build and the ride. That window is the date we work to, and it rides along in your order confirmation email.

Tracking works without an app.

The moment your order ships, we email you the carrier name and a plain tracking number. Paste it into the carrier's site and watch it move. You never need to download anything to know where your pillow is.

Express moves you to the front of the build queue.

Add express at checkout for $19. Your order is flagged to the workshop the moment you place it and goes to the front of the build queue, which is where most of the waiting happens. If your order passes the ship date we showed you at checkout, we email you, you can cancel for a full refund, and the $19 comes back without you asking.

We ship worldwide for a flat rate.

Canada is $39, Europe is $69, and Asia-Pacific, the Middle East, Latin America and everywhere else we ship is $69, all standard international service. Alaska, Hawaii, Puerto Rico, Guam and the other US territories are $25. Checkout shows your exact rate once you enter your address, converted into your local currency. Delivery times vary with your country's customs, so international arrival windows are wider than US ones.

You get 60 nights to decide.

Every order comes with a 60-night sleep trial and free returns. If the pillow is wrong for you, reply to any email from us and we handle it. A prepaid label carries it back to our New Jersey workshop, and your refund processes when the return arrives.